Panicker's Travel India Pvt. Ltd is an online travel, accommodation, and allied reservation service provider for its customers and agents ("End Users"). Panicker's Travel owns and operates the website http://www.panickerstravel.com. The Website enables End Users to make travel and accommodation related bookings and reservations. For providing the Services (as defined herein) Panicker's Travel has entered into contracts/arrangements with various holiday, hotel, transport and payment gateway service providers ("Third Party Service Providers").
The purpose, means and modes of usage of such information; and How and to whom Panicker's Travel will disclose such information.
"Personal Information" is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
The SPI Rules further define "Sensitive Personal Data or Information" of a person to mean Personal Information about that person relating to:
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as Sensitive Personal Data or Information.
When browsing the Website, a User is not required to provide Personal Information unless and until such User chooses to avail or sign up for any of the Services.
Panicker's Travel may keep records of telephone calls received from and made to Users for the purpose of administration of Services, research and development, business development or for User administration.
The Websites may enable Users to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Panicker's Travel hereby expressly disclaims any liability for any misuse of such information that is made available by Users in such a manner, neither does Panicker's Travel warrant or guarantee any such data or communication.
Panicker's Travel may choose to conduct contests and surveys to collect relevant information about the Users' preferences. These surveys and contests are optional and if the User chooses to respond, his/her responses will be kept anonymous. The demographic information that the User provides in the registration process and through any surveys or contests is used to help Panicker's Travel improve its services to meet the needs and preferences of Users.
Panicker's Travel has implemented industry standard security policies, rules and technical measures to protect the personal data that has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. It is expressly stated that Panicker's Travel shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Panicker's Travel including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Panicker's Travel may share/use Personal Information provided by Users with its subsidiaries and Third Party Service Providers for the purposes of, (i) enabling Users to enjoy the Services, (ii) detecting and preventing identity theft, fraud and other potentially illegal acts, (iii) correlating related or multiple accounts to prevent abuse of the Services, and facilitating joint or co-branded Services requested by Users, where such Services are provided by more than one corporate entity.
All Panicker's Travel employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data or Information provided by Users, are obliged to respect the confidentiality of every User's Sensitive Personal Data or Information.
No Sensitive Personal Data or Information is automatically collected by Panicker's Travel from any visitors of the Websites who are merely perusing or browsing the Website ("Visitor").
Where a User used the Services for making bookings for persons other than himself/herself/itself; the User shall confirm and represent that each of such persons shall be deemed to have agreed and authorised the User to disclose their Personal Information to Panicker's Travel.
Panicker's Travel may require the End User to pay for the Services with a credit card, wire transfer, debit card or cheque. Panicker's Travel will collect such End User's credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the End User through the authentication process. The End User's credit card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the industry standard degree of care as per current technology. The End User is advised, however, that Internet technology is not completely safe and User should exercise discretion on using the same.
Panicker's Travel may communicate with End Users through emails, notices posted on the Websites, text, and other forms of messaging. An End User can change his/her email and contact preferences at any time by logging into their account on the Websites and changing their account settings.
The End Users' personally identifiable information they choose to provide on the Website is used to help the Users describe/identify themselves. Additionally, Panicker's Travel may choose to conduct contests and surveys to collect relevant information about the End Users' preferences. These surveys and contests are optional and if an End User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that Panicker's Travel collects in the registration process and through any surveys or contests is used to help Panicker's Travel improve its Services to meet the needs and preferences of the End Users.
End User Information is maintained by Panicker's Travel in electronic form on online servers/clouds systems and shall be accessible by certain employees of Panicker's Travel as mentioned below. End User Information may also be converted to physical form from time to time. Regardless of the manner of storage, Panicker's Travel will keep all End User Information confidential, and will only disclose End User Information to the persons mentioned below: Its employees on a need-to-know basis. All Panicker's Travel employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data or Information, are obliged to respect the confidentiality of every End User's Sensitive Personal Data or Information.
Third Party Service Providers to the extent necessary to provide the End Users with the Services. Panicker's Travel may provide the Personal Information to Third Party Service Providers who work on behalf of or with Panicker's Travel to provide End Users with the Services, to help Panicker's Travel communicate with End Users or to maintain the Website. Generally the Third Party Service Providers do not have any independent right to share this information, however certain service providers who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
Not withstanding the above, Panicker's Travel shall not be responsible for any breach of security or for any actions of third parties that receive Users' personal data or events that are beyond the reasonable control of Panicker's Travel including acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Panicker's Travel, New Delhi, Package tour operators Recognized by Ministry Of Tourism , is engaged in 24 hour services for Tour packages (including customized packages), Car rentals, Air-ticketing and Boarding & Lodging to customers. Being a truly independent company, We provide unbiased first hand advice helping customers get the right holiday destination and accommodation to suit their needs & comfort. We deliver on- going punctuality in our service. Our aim is to leave a most positive and lasting impression, one that stays on for years.
We are committed to meet requirements and enhance customer satisfaction.
We shall adopt the latest management system standards and achieve continual improvement in our operations. For this, we shall work to
Panicker's personnel shall always keep in mind that all our actions impinge on the environment and health & safety. All the organizational members shall abide by the theme of personal, material and “quality” safety wherein everyone contributes to the effectiveness of the Quality Management System in general and Customer satisfaction in particular.
We shall continually improve the effectiveness of the quality management system.